Return Policy - Guarantee

Planet Pro Shop stands behind every item we sell. We are committed to having happy customers that not only can't wait to shop again, but also go out and tell their friends about Planet Pro Shop. That's why we offer a 100% MONEY BACK GUARANTEE. In the unlikely event that you are unhappy with your product simply return it within 45 days for a 100% refund.

Items must be in NEW and UNUSED condition. All returns will be inspected prior to credit being issued. Credit will be issued for the purchase price of the item(s) returned. Shipping costs are nonrefundable.

If you should need to return an item contact Planet Pro Shop by phone or E-mail and request a RA (Returned Authorization) number. Returned items MUST have the RA number written BOLDLY on the box of the returned item. Return shipping charges are the customer's responsibility.

We recommend that you insure the item when shipping. All items returned must be in new and unused condition.

Special order items, or custom embroidery items that are not shown on the website, are not returnable.

INTERNATIONAL RETURNS

The customer is responsible for any additional duty, taxes, brokerage fees and insurance fees that may be assessed for returned items shipped internationally. Shipping charges are the responsibility of the customer for warranty replacements. The customer is also responsible for any duty, tax or brokerage fees and insurance for replacements. Custom orders are not returnable either domestically or internationally.